Terms of service

About these terms

These terms apply when you use amberstreams.com, the AmberStreams B2B directory (b2b.amberstreams.com), the AmberStreams Client Area, our WhatsApp channel, AmberStreams Courier and the Mammy Market Trade Fair (MMTF). By using our services or placing an order, you agree to them. AmberStreams operates from Nigeria; contact us at webmaster@amberstreams.com or on WhatsApp at +234 813 169 4522.

Your account

• Give accurate details and keep them up to date.
• Keep your sign-in links, codes and passwords private. You are responsible for activity on your account.
• You must be 18 or older and able to enter a contract for your business.

Orders, prices and payment

• Prices are in Naira and shown on our website and in your Client Area. Items marked “from” or “price on request” are quoted before you pay.
• When you place an order we send an invoice. We accept payment only by bank transfer to the account on the invoice, with the invoice number as reference. We will never ask for card details, PINs or passwords.
• Work starts once your payment is confirmed.
• Recurring services (hosting, email, managed websites, subscriptions) renew for the same period. We invoice renewals about 10 days before they are due. If a renewal is not paid, the service may be suspended and, after a reasonable period, ended.
• Domain names are registered through the relevant registry and are subject to its rules. A domain is not secured until it is paid for and registered.

Refunds and cancellations

Tell us within 7 days of payment if a service hasn’t started and you want to cancel, and we will refund what you paid less any third-party costs already incurred (such as domain registration). Completed work, registered domains and periods of service already provided are not refundable. You can cancel a recurring service at any time; it stays active until the end of the period you paid for.

Listings and content

• You are responsible for the information, images and claims in your listing, website or messages, and you confirm you have the right to use them.
• Don’t post anything illegal, misleading, offensive or that infringes someone else’s rights. We may edit, hide or remove content that breaks these terms.
• You let us display your listing content on AmberStreams services so buyers can find you.

WhatsApp and our AI assistant

Our WhatsApp channel may be answered first by an AI assistant. It gives prices from our catalogue and passes requests to our team, but it can make mistakes; prices and commitments are confirmed by our invoice or by a member of our team. You can ask for a person at any time. Use of WhatsApp is also subject to WhatsApp’s own terms.

Businesses that connect their WhatsApp number through AmberStreams must follow WhatsApp’s Business and Commerce policies, only message customers who have agreed to hear from them, and are responsible for their own messages and for Meta’s messaging charges unless we agree otherwise in writing.

AmberStreams Courier

Courier bookings are confirmed when we send you a price and you accept it. Don’t send illegal, dangerous or prohibited items. Our liability for loss or damage to an item is limited to the delivery fee unless a higher value is agreed in writing before pickup.

Our responsibility

We take reasonable care to provide our services well. We are not responsible for losses caused by things outside our reasonable control, such as network or power failures, actions of registries, payment providers or Meta, or for indirect losses such as lost profits. Where the law allows, our total liability to you is limited to the amount you paid us for the service concerned in the 12 months before the claim. Nothing in these terms limits rights you have under Nigerian consumer law.

Ending your use

You can stop using our services at any time. We may suspend or close an account that breaks these terms or doesn’t pay, after telling you where reasonable.

Privacy

How we use your information is explained in our privacy policy, and you can ask us to delete it using our data deletion instructions.

Changes and governing law

We may update these terms and will post changes here with a new date. These terms are governed by the laws of the Federal Republic of Nigeria. Last updated: 14 November 2026.